Ensure that documents are clear and simple

These checkpoints tell you to make your site easy to read. They should go without saying really. Alas, this isn't always the case.

The checkpoints are:

• Use the clearest and simplest language appropriate for a site's content [Priority 1]
• Supplement text with graphic or auditory presentations where they will facilitate comprehension [Priority 3]
• Create a style of presentation that is consistent across pages [Priority 3]

Why the checkpoints are important

Access to written information can be difficult for people who have cognitive or learning disabilities. You’ll help them if you use clear and simple language. You'll also help people whose first language differs from your own, including those who use a sign language. Remember that some concepts are easier to explain with combinations of words, images and sounds.

Be consistent. Consistency is very important for everyone who visits your site. It makes your site predictable and helps users to learn how it works and how to navigate to the information they want, each time they visit your site. It also helps users to skip unwanted chunks of navigation or content, which makes task completion or information retrieval more efficient. If your pages are inconsistent, users will make mistakes, get confused, frustrated and leave.

It is also easier to implement changes and updates on a site that is built around a consistent style.